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July 14, 2009
Generation M: an Unmanifesto

The below is my attempt to remove the frothy and breathless tone from "Generation M manifesto" by Umair Haque, because I liked it in many ways. It is definitely more boring, but I hope more real as well. I don't believe any manifesto can express the right amount of humility towards these questions, but it can emphasize belief in the possibility for something better, so I focused on that.

Dear gradualists, ideologues, and partisans,

We are in a time of large differences between groups, young and old, east and west, rich and poor, but one where many of the traditional ideologies seem to have been scrambled both by a global economy and crisis and fundamental changes in how information is shared through technology.

Everyday, we see the costs of doing the same things. It looks like some big, new, and huge problems are looming, but the solutions that are talked about are old, timeworn, and plain unambitious.

Old ideas of generational shift and left/right politics no longer seem to work. We can't use simple terms in this new, hypercomplex and interdependent world. We need a new way of seeing and strengthening the relationships we have, not a manifesto of ideas.

These times demand not single solutions, but systems of solutions, involving less large-scale business and more individual opportunity. Less ideology, and more practicality.

Businesses and governments must get connected to and become responsive to a public that is comfortable using social tools to express themselves in massive ways. The hyper-connected "sea of green" in Tehran is the model for a new, speeded-up politics.

Much of this new world no longer requires massive capital or leverage to work, and banks should play a smaller and more supporting role. A smaller role for finance means less focus on lucrative return.

The huge accumulation of risk and the massive gaming of global markets resulted in crisis. This should drive a lot of wealth away from financial instruments and towards tangible, collective works and accomplishments that everyone can benefit from.

Growth as a goal incentivizes distortion. We should prize flexibility and agility, so that no matter which way the markets go, business can prosper and act to benefit everyone.

Rather than nurturing a few elites (or even oligarchs), the new economy should be a huge number of distributed markets. It wouldn't be entirely controllable, and those that would want to profit from it will have to compete for influence just like everyone else.

We've seen the consequences of short-term thinking in spending and debt and felt the pain; now we should start working on ideas that are built to last a generation, not 5 years.

Our sense of ourselves has moved too far towards what we can do as individuals; it's time to nurture some shared beliefs, projects, and experiences.

Our culture should connect us to our shared past, and remind us that when it comes to the most meaningful things for human beings, there's usually nothing new under the sun.

In order to provide some label for what's needed, let's call it Generation "M."

This is not a movement in the traditional sense (our society is too distributed one manifesto, one protest, one set of ideas). It's more the recognition that a new set of norms is needed for a new time, the recognition of a shift. It's the belief that we can come up with practical ways to live and work together that do a better job at caring for each other.

Ideologies and manifestos will always run up against their own logical extremes. Gen M is the belief that innovative ideas married with historical consciousness and brutal practicality can be vastly more powerful, and meaningful.

Big changes will be necessary. The institutions and norms that we've lived within for a long time are too fragile to pass on to our children.

Since the end of the Cold War, we've lived with cheap, easy, expensive lifestyle, but one that was empty of meaning and for which we have little to show. Every age has a large responsibility, and this, I think, is ours: to foot the bill for yesterday's profligacy -- and to create, instead, an authentically, sustainably shared prosperity.

Anyone -- young or old -- can answer it. Generation M is more about what you do and who you are than when you were born. So the question is this: do you want to build the new relationships, businesses, and systems we need? Or do you want to keep repeating the same old ideologies, marching in protests, or clinging to dying institutions?


March 1, 2009
Marissa Mayer is a gigantic success, but she does not know anything about design

Google has created a slew of innovative products, born from original thinking and supporting experimentation and new ideas, and Marissa Mayer has been a large part of the company's success. Google's success was not built on design however; it was built on the humbling (if you're a designer) fact that the thinking and engineering was so good that design was almost irrelevant. I think that's generally a good wake-up call to designers, and I've tried to reinvent what I do for myself around a deeper definition of design, one that tries to encompass engineering. This is a pretty typical story for a Silicon Valley tech company design decision:

A designer, Jamie Divine, had picked out a blue that everyone on his team liked. But a product manager tested a different color with users and found they were more likely to click on the toolbar if it was painted a greener shade. [...] Mr. Divine's team resisted the greener hue, so Ms. Mayer split the difference by choosing a shade halfway between those of the two camps. Her decision was diplomatic, but it also amounted to relying on her gut rather than research. Since then, she said, she has asked her team to test the 41 gradations between the competing blues to see which ones consumers might prefer.
So far, the usual. But the idea put forward by the rest of the article, however, that Marissa Mayer has a "keen sense of style and design" is false, and ridiculous. With a few exceptions, business executives almost never have a way of talking about design; it takes a lot of experience and training to do that. So, they will seize on a small detail or color preference as a way of shaping a design, or they rely on research on one small aspect. At an engineering-driven company, these kinds of details will often be the extent of the entire design discussion, with the personal pet-peeves of the executives and the vagaries of how alternatives are tested producing incoherent design direction. That dynamic is very old (probably dates back to cave-paintings), but there's absolutely no way it represents Marissa Mayer doing a good job for Google, or helping Google products to succeed.

If Google took design as seriously as they do engineering, they would not focus on details, but remaking interaction design and visual sensibility. Marissa Mayer wouldn't make a comment about grey text, she would be wondering how Google could give users better interfaces to information than an empty box. Google should swing for the fences again with new thinking, not imagine that because they are successful they do everything right.


February 18, 2009
in praise of assholes

Recently I've found myself having very unpleasant conversations with people about work. Often, both of us are in a bad situation, and there is no easy way to make the project better, only 'least bad' answers. It's a negative situation. Dealing with the disappointment and upset in this situation often leads people to act badly, myself included. I push too hard, questioning people's conclusions too much, and generally am a nuisance. One might even say an "asshole." I am not mean, but probably irritating.

When I went to school and worked my first few jobs, demanding bosses were the norm. Animated discussions, arguments, and emotion were part of caring about the work. I had a boss who extracted good things out of bad situations on a regular basis. I hated him at first, but eventually grew to admire him and respect him. Bewilderingly, I no longer have passionate arguments with people about work. Instead, discussions and meetings are meant to reinforce decisions already made. Negativity is to be avoided, and any criticism is almost offensive (even if just in tone).

I certainly can understand the desire to make work fun, lighthearted and focus on the positive at work, but I think something was lost. Progress and good work doesn't come easily. In fact, it's really easy to do mediocre work when everyone is afraid of failing (and getting laid off). There are great people who can avoid that and still be full of sweetness and light, but those people are few and far between, and the emotions involved are not going to last as long as good work. Abusive, mean behavior is wrong no matter what. But I find myself wishing for a couple of assholes at work, people who would shake things up, force the issues, and push past the usual solutions. But for now, I'll just try to stay positive :)


February 11, 2009
singletasking
I liked this post from Caterina Fake so much that I made myself a small leaflet version with these and other singletasking axioms to post by my desk (download PDF). I am kicking the interrupt-driven lifestyle!
January 25, 2009
protest and gaza

The feet of one of three Palestinian siblings from the Al-samoni family, killed by an Israeli tank shell, are seen in the mortuary of Al-Shifa hospital, on January 5, 2009 in Gaza City. Seven members from the Al-samoni family were killed including the mother, three children and a baby, when an Israeli shell struck their house south of Gaza city. (Abid Katib/Getty Images, boston.com)

Marc Ambinder writes

Many a friend has asked me what I think of the Israeli invasion. I have some private thoughts on the subject, but they're not particularly interesting. I've studied enough, prayed enough, spent enough time in Israel to get the hang of why the conflict appears so tragic and intractable...
and tries to recruit some thoughts from Jeff Goldberg, an Israeli reporter. Jeff writes that
...nothing works for very long in the Middle East. Gaza is where dreams of reconciliation go to die. Gaza is where the dream of Palestinian statehood goes to die; Gaza is where the Zionist dream might yet die. [...] My paralysis isn't an analytical paralysis. It's the paralysis that comes from thinking that maybe there's no way out. Not out of Gaza, out of the whole thing."

Here, journalists on the ground in Gaza talk to a Current Vanguard reporter:

What has happened in Gaza is/was, as far as I can tell, cruel, pointless, and another example of how little we know as human beings about how not to totally fuck everything up. It is nauseating to watch the father lamenting the death of his daughter, alive just two hours before. I feel that I have to respond, but in the face of this overwhelming suffering and with such overwhelming problems, is that the right way to be thinking? The above smart people who have actually been there, etc., sound like they are stating the truth of the situation to me; for my own actions, that is where I would leave it (with thanks that U.S. role in the region will probably be a lot different with Obama). But I have been prompted by other people to do more to protest the obscene amounts of innocent death in Gaza, through small gestures like groups on Facebook or marching in protests with signs. It feels wrong and weirdly beside the point to me, but a lot of people feel strongly about it, so here goes.

As best I can tell, whatever solutions can be found to change, even in small ways, the situation will come not from protests or activism. Everyone who is at all directly connected to the conflict is desperately aware what everyone thinks, and has their own idea of justice worked out. Protests have become background noise, even at a large scale; a hundred million Europeans protesting couldn't stop Bush from invading Iraq. Politics has changed a great deal, and needs new tactics. (I have some ideas about that, but most people seem to be protesters, cynics, or oblivious, so I have some issues with finding someone who gives a shit.) Protest may be better than doing nothing, but that is about all it is. Like Marc, I am aware of how beside the point my own judgments and needs for action are, yet keep trying to create some activity, find something to do to push away the horror as it unfolds.


January 12, 2009
the attention economy: huh?

I follow a blog called "The Online Photographer" by Mike Johnston, an experienced photographer and writer who was the editor of Photo Techniques magazine for about ten years. It's a good blog, and he knows what he's talking about. I was sort of surprised to read this in his post (he's referring to a discussion of 'bokeh' at another site, photo.net):

It's a bit disorienting for me now when I post at other sites; despite the fact that my name was referenced several times in the thread before I commented, no one paid the least bit of attention to anything I said. Not that it was so important...it's just that, around here, I tend to get listened to. A lovely luxury, and thanks for that.
In this case, he commented on a discussion about a photography term that he invented. Of course it's nothing new; people loud enough to get the attention of a mob, and especially on the internet, are probably full of shit. Actual knowledge and valuable work comes from the quiet folks, etc. But still good to be reminded of that...!


April 5, 2008
my fake startup out of stealth mode
Update: I really wanted to switch to Evernote, the built in OCR is amazing, but its lack of easy integration with all my existing stores of things that are spread all over was a deal-breaker ultimately. Still hoping for the new, real thing that's better...
Update 2: Looks like we have a winner: Buru. If it had a badge and a couple other bells and whistles, I'd switch...

My development skills are pretty limited, so when I actually do something I have to make a big deal about it. I hacked together a tool so that I could more easily save links and publish my links feed. I wanted to save some to del.icio.us, some to my blog, some to an email list, and some to twitter, but these were all separate bookmarklets and copy and paste. So the project comprises a new bookmarklet and a bad copy of a Tumblr-like linkblog, which can easily live as a badge on my main blog (there it is to the right). So then I had to come up with a bunch of fake stuff (with that crap Web 2.0 shininess) to make the accomplishment more than it is of course. In the five minutes before Tumblr or someone else makes this thin idea obsolete, it features:
  • - Extraction of thumbnails, descriptions, and tags for Flickr images, Amazon products, and Vimeo videos.
  • - Extraction of media embeds for YouTube, Current TV, and Vimeo videos.
  • - Tagging and collections for all saved items
  • - Up to 10 email lists of 10 recipients each

So where can you use it? You can't unfortunately; I only have a tiny bit of a server, and I have no idea how to support an actual application. Sorry! I hope someone actually builds something like this so I can use it. For the time being it will be my basement hobby...
March 27, 2008
magenta


magenta from benjaminclemens on Vimeo. Another fragment, with the very patient Elan Freydenson and Lily Chai.
January 10, 2008
Five design processes that don't work

See update at bottom.

Having a "design process" for Web projects is an appealing idea. It codifies principles that designers like into rationales for involving design in major decisions. Since design is imagining, a lot has been written about doing innovation through design. Since I'm getting really old now I have seen many different attempts at making an innovative design process. I can say right up front that the only thing that actually works is working with a designer on a small team that is driven, wants to create something new, and has the courage to go where that leads. As a former advocate and practitioner (for years) of these design processes, it's my experience that they contribute little of value to the success or failure of a design.

1. User and market research doesn't work. As Douglas Rushkoff sez:

"...because you can only research the market's past, not its future, consumer research doesn't ever lead to true innovation. It only helps companies to sort out some of last year's trends in order to create an illusion of sales predictability." -- pg 235, Get Back in the Box (Thanks to Bob Baxley for this quote!)
Users (i.e. people) simply will not tell you what new thing they actually want. In focus groups or other artificial situations, people will reject unfamiliar things. Lab studies and interviews can only evaluate performance of elements of a product, not the whole. Live A-B testing has a homogenizing effect on products, reducing them to whatever is immediately familiar to users. Innovation is ultimately about changing user behavior, not hewing to it.

2. Brainstorming doesn't work. Creation of many ideas and scenarios divorced from reality is good, but limiting this to a two-hour meeting every so often insures that ideation is not part of major decisions. Occasional brainstorming with project teams is often used as a team-building exercise, so everyone is happy when the ideas they produce are close-in, not new or disruptive directions. Make brainstorming part of making the product, not a separate meeting.

3. "Wizard of Oz" videos don't work. Fleshing-out an idea in a speculative (i.e. faked) animated scenario is a tactic used by some designers to sell an idea that has no existing engineering or business basis. Without constraints, real innovation does not happen, just out-of-control "idearrhea." Actual innovation is build-able in some way, anything else should be taken as suspect.

4. Personae don't work. Defining users as archetypes and attempting to see the product through their eyes has some use for avoiding massive disaster, especially for non-designers. But they are of limited use for designers making hard decisions. Personae should not be over-sold as the answer to making the product user-centric, that has to happen in other ways.

5. "Agile" methodology doesn't work. Scrum is a huge success in helping large companies redefine engineering to give ownership of products to teams and to deliver better products. But the process fails when applied to design and ideation. A two or three-week sprint is simply not enough time to try a few design directions and prototype working code (and I have tried on at least a dozen occasions). Any kind of exploration has to go out the window. A very experienced Scrum master and advocate I've worked with agrees that Scrum is best for delivering against a well-defined specification, and even then produces huge amounts of stress on designers (who have to stay somewhat ahead of the other team members in their deliverables).

A good objection to all of the above would be that IDEO and other great companies have been very successful at innovating through design and have many solid methods they use that they detail in books, etc. I would point out that most of the examples people use for success are physical products (like, as is mentioned again and again, the iPod), not Web sites. I think this is because it is much, much easier to create a prototype of a physical product and see how it feels to use it that to do the equivalent with Web work, where application pieces, data structures, and lots of other very abstract design work needs to be done before you can see how something feels in use.

Another good objection would be that for utilitarian, task-oriented projects, the goals are clear enough that all of these techniques are valuable, and that's true enough. But these kinds of commodity projects (e.g. building a new shopping cart or a content management system) are not what most designers can contribute to in valuable ways.

Creating products is not a rational process; much depends on tiny aspects, timing, and emotional dynamics between people. Designers should embrace this and stop trying to define their value through processes. Designers should ideate through building, directly with engineers on small teams.

Update: Thanks to Kai Turner who made several valuable points, I've edited the post to not sound old and cynical quite as much. I should also make the disclaimer that this is a polemic and deliberately foamy-at-the-mouth.


January 5, 2008
further


further from benjaminclemens on Vimeo.

A ten second thought in pictures, inspired by and made with Jill.
November 18, 2007
Paul ford is my hero
$5 Chocolate Bar "the urge to say something stupid or fucked rises up like habit, but I fight it. I'm hungry for one genuine moment without insult, wit, or smoke."
June 10, 2007
Richard Rorty, rest in peace
A real hero of authentic, human, and humble attempts to figure out how to live and think: Richard Rorty, 1931-2007

Update: Jügen Habermas writes the eulogy:
...philosophy is there to reconcile the celestial beauty of orchids with Trotsky's dream of justice on earth. Nothing is sacred to Rorty the ironist. Asked at the end of his life about the holy, the strict atheist answered with words reminiscent of the young Hegel: "My sense of the holy is bound up with the hope that some day my remote descendants will live in a global civilization in which love is pretty much the only law."
Update 2: More great Rorty quotes from past interviews being published...
If there is anything to the idea that the best intellectual position is one which is attacked with equal vigour from the political right and the political left, then I am in good shape. I am often cited by conservative culture warriors as one of the relativistic, irrationalist, deconstructing, sneering, smirking intellectuals whose writings are weakening the moral fibre of the young. Neal Kozody, writing in the monthly bulletin of the Committee for the Free World, an organization known for its vigilance against symptoms of moral weakness, denounces my 'cynical and nihilistic view' and says 'it is not enough for him [Rorty] that American students should be merely mindless; he would have them positively mobilized for mindlessness'. Richard Neuhaus, a theologian who doubts that atheists can be good American citizens, says that the 'ironist vocabulary' I advocate 'can neither provide a public language for the citizens of a democracy, nor contend intellectually against the enemies of democracy, nor transmit the reasons for democracy to the next generation'. My criticisms of Allan Bloom's The Closing of the American Mind led Harvey Mansfield - recently appointed by President Bush to the National Council for the Humanities - to say that I have 'given up on America' and that I 'manage to diminish even Dewey'. (Mansfield recently described Dewey as a 'medium-sized malefactor'.) His colleague on the council, my fellow philosopher John Searle, thinks that standards can only be restored to American higher education if people abandon the views on truth, knowledge and objectivity that I do my best to inculcate.

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May 28, 2007
go mets

The Mets have come into their own as a team, finally. They have a convincing claim on leadership of the East, built with hard work and despite missing their best pitcher, while the Yankees cannot find a win with a huge roster of monster talents and an almost hysterical desperation. It shouldn't be this way looking at it from the "moneyball" point of view, or the momentum point of view, or any point of view really. The Mets are comprised of a decent payroll of good players, a couple of stars, and a good coach, but they have no superheros among them to speak of. They play doggedly year after year, occasionally miraculously, mostly unevenly, sometimes heart-breakingly badly, but come back again and again somehow to compete in the most tantilizing, frustrating place in the world: just outside the Yankee's spotlight (clearly, a great place to get slowly and quietly good, though).

It's worth mentioning the way The New York Times has dealt with this switch in fortunes: amazingly badly. Here's a grudging, fourth-paragraph quote from their main story as the Mets took their second win in the series with the Yankees, and pulled away from the Braves to first place in their division as the Yankees fell apart: "But nothing about this game [...] could alter what those around here already suspected: The Mets are a better team, and not only because of their record, which improved to 28-14, the best in the National League..." As the capper, the headline for the article is "Another Injury to Another Pitcher And Another Loss for the Yankees." Give me a fucking break. They should stop reading team popularity polls and cover what's actually happening.

Regardless of what happens this year (the Yankees will eventually do something, the Brewers and the Indians look pretty good; it seems wide open), these Mets look like they are settled down and playing for themselves, and it's great to watch.

UPDATE: Wow, what a difference three weeks makes! Despite all the injuries, I'm still loving watching those Mets...

UPDATE 2: Oh my fucking God what the fuck was that?????!?!?! Utter, complete, total humiliation!!!!


April 28, 2007
thank you

Thank you to Joy, Ash, Bradley, Caterina, Salim, and Larry, who said yes go ahead, and thank you to Mike Chang, Aaron Koblin, and Juliana Yamashita, who made all of the utterly amazing visuals and demos, thank you to Brian, Brooke, Eliote, Christine, Jennifer, and Carrie who did the hard work, and thank you to Kiersten, Lucy, Larissa, and Monica for actually making it happen. It is wonderful to work with great, talented, and generous people!

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September 25, 2006
silicon valley

I pinned the poster for the AIGA's latest studio visit series up outside my cube at work. I listened as two people stopped to look at it, at first confused about what it was for; then finally figuring out it was for a design event. "Oh, now I know I can safely ignore it," said one. As they were walking away, the other one said "XML is the future, I guess we won't need any graphics or posters..."


August 12, 2006
the mouse
Many years ago, I battled mice in my aunt Amy's kitchen. Repeated battles cause a sort of obsession, documented here in this short video.


August 3, 2006
The Creative Ghetto

So Agency.com wants to be agency of record for Subway sandwiches, and they decide to make a video for Subway about their team, as a 'viral video' that they will upload to YouTube, etc. They make the video, and it's really sort of sad to watch probably smart and talented people try to graft something human and quirky (stupid videos on the internet) on to the desperate anxiety of lucrative business relationships. The video is not funny and does not take any risks (it even has two people on camera saying that the video has to be funny and that it shows they take risks). Glass-house-dweller Coudal Partners takes them down easily.

But I feel bad for the Agency.com folks, and some solidarity. The fact that they made this video shows that they haven't given up, they still have that desire and ambition to make something that anyone would want to see, even within the special confines of corporate ad hell. It's poignant to see them get lost in their own self-consciousness and idea that their business is somehow teh funny. It makes me think of the elaborate graffiti scratched into the paint-proof subway car, the Western adventure novel written in while on unemployment assistance, the rheumy old man sending flowers to the comely young mail carrier.

From the depths of my own corporate design cubicle, I woozily tip some Wild Turkey Green Vibrance into my coffee. I raise my cup, silently. The fluorescent lights beat down. Pan left. Cut to wide shot. Fade out.


April 10, 2006
"Parenting"

There's nothing quite like taking care of my daughter to blast away selfishness, bitch-slap my inner child, napalm my therapist, etc. And I'm doing just great. Right about the time I'm congratulating myself on how far I've come is great timing for another reminder, though.

Just the other day, we had a blow out. I had fed her (well, she's pretty good at feeding herself, I was just there to make sure she didn't decide to throw the bowl) and I was eating my own food, which she wanted some of. I refused to give her any, and she put her head right down on the cold floor and wailed and cried. She kept it up, no matter how I try to distract her, and trying to hold her just made it worse. Even after a half-hour of this I couldn't comfort her, and only my wife was able to hold her and calm her down. Over my wife's shoulder she looked at me with the burning eyes of someone safe from the enemy.

We make up of course, she's fine (she's always great). But damn it all if I wasn't left with hurt feelings. In some ridiculous way I want taking care of her to be personally fulfilling. What a crock of shit! It's one of those times when I have to look at my psyche and just shake my head, sadly. (I'm not alone though. Every month we get Parents magazine for some reason -- we didn't order it and never renew it -- and in every issue there is an article about how to get the most fulfillment out of raising a child.) The latest version of my personal mantra is to take care of her:

1. ...without being a rigid asshole
2. ...while staying open and intimate with her
3. ...without being wishy-washy, negotiating with her, or becoming pedantic
4. ...while staying in sync with my wife's style and expectations of her

and above all:

5. ...with the ability to let go of any desires for personal gratification I might want for what I do for her.

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